Getting started with your new Help Center

In this article, you will learn about all the tools your Help Center offers you to bring your customer support to the next level

Luca Micheli
Written by Luca MicheliLast update 2 years ago

The Help Center is an important tool for every customer support team to navigate and educate customers and make their lives easier. In this article, we talked about what is a help center and why you need one.

Now, let's deep down into all the main features and tools at your disposal in your new help center.

The main features of the help center are:

  • Organize your help center in articles and collections

    The help center offers you to create Collections to categorize the information you want to provide to your audience.

  • Article editor

    The article editor will allow you to enrich your articles with:

    • Youtube, Vimeo videos

    • JPG, PNG, GIF images

    • Text Editor

    • Move an article to a different collection right from the editor

    • Change an author of the article

    • Add Keywords to your articles

  • Article customer feedback

    Your customers will be able to leave feedback at the end of every article.

  • Reports

    Reports feature will help you to improve your articles based on:

    • Feedback report

    • Failed searches report

    • Article views

    • Trending articles report

  • Autoreply with help center articles in your live chat

    The automatic search feature allows the Help Center articles to appear in your live chat when your client sends you a message with a keyword that will trigger articles tagged with the same keywords.

  • Custom help center domain

    Set up your own domain or subdomain to be recognizable on the internet.

  • Integrate Help Center into your live chat

    You can integrate your Help Center into the live chat, so the customer can search for the articles right from the chat widget.

  • Customize Help Center appearance

    Bright up your help center with your branding:

    • Main color

    • Logo

    • Favicon

  • Footer

    Add custom links and social links to the footer to stay connected with your customers over social media

  • Add Google Tag Manager to your help center

    Control your help center website by adding Google Tag Manager to it. Add your Analytics, Hotjar, and many more.

  • Google indexed articles

    Thanks to the Help Center articles, your business keywords will be ranked by Google.

Do you have any questions about the features of the Help Center? Send us a message.

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