Video Live Chat to be closer to your audience

In this article we will talk about how to call your customers with a simple one click in your inbox to provide the most convinient and the best customer service in your live chat software

Luca Micheli
Written by Luca MicheliLast update 2 years ago

The Video Live Chat is one of the so many features we are proud of in Customerly and are absolutely excited to show you how it works.

What is Video Live Chat?

This tool is used to call your customers via live chat in real-time and moreover, no additional software is needed to connect with your customers on a deeper level. The Video Live Chat offers:

  • HD video call in real-time with your customers in the live chat

  • Screen sharing on your support side and customer's side

  • Supported across desktop and mobile devices

How do I call my customer?

  • Go to your inbox

  • In the message area, move to the header with the camera icon

  • Click on the camera icon to call your customer

Please note: a customer has to be online to do a video call. Check this article to see how you can identify is a customer is offline or online.

  • After you clicked on the camera button to call a customer, you will see this pop-up.

  • The customer on his end will need to give access to the camera and microphone

  • Once your customer answers, you will have a new tab with the video call opened

Now enjoy your conversation with the customer. Do you have any questions? Send us a message!

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