<p>Your inbox offers great features to satisfy all queries of your customers and one of them is the Live Video Chat. In <a target="_blank" rel="noopener noreferrer nofollow" href="/inbox-improve-customer-service/reply-button-types-to-send-a-message-to-your-customers">this article</a>, we explained earlier that your customer has to be online for you to call him/her.</p><p></p><h2>Where can I see if my customer is online or offline?</h2><ul><li><p>Go to your inbox</p></li><li><p>You will see the name of the customer you are chatting within the message area</p></li><li><p>If a customer is online, you will see the 'Online' indicator under the name</p></li></ul><img src="https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/50f4afad2fdcbdcdf2cd20efbcfd5238/Online_customer_video_live_chat.jpg"><ul><li><p>If a customer is offline, you will see the 'Offline' indicator under the name</p></li></ul><img src="https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/73434dee83b6ed6809293a42b6d5ca6d/Offline_customer_video_live_chat.jpg"><h2>How does the presence work?</h2><p></p><p></p><p>Do you find this article helpful?<br>Check out <a target="_blank" rel="noopener noreferrer nofollow" href="/inbox-improve-customer-service/getting-started-with-your-new-inbox">this article</a> about all the features your inbox offers.</p>


This article is for you to learn where to see if your customer is online or offline

How do I know if my customer is online or offline

Where can I see if my customer is online or offline?

How does the presence work?