If you started a video live chat and turns out your camera is black and the customer cannot see you, or if the same happened on the side of your customer, follow this instruction.<ul><li>Make sure you do not have several conversation tabs open because the system will interpret it as you are already on the call.</li><li>If you closed all the tabs and left one tab but it's still not working, click on the top right camera button.<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/7651805b86e06cfb4f01901d197c685e/Live_chat_video_call_1.jpg"></li><li>Then give permission for your camera and microphone to be used in the Customerly live video chat.<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/21d8ae862fd2ca2b0aedad98579e6fe1/Live_chat_video_call_2.jpg"></li><li>Click on "Done".<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/a8a3fff910ff3771fffe5600faddabe0/Live_chat_video_call_3.jpg"> Now you are all set and enjoy your experience with Customerly.</li></ul>Discover more:<ul><li>Haven't made a video call yet?<a target="_blank" rel="noopener noreferrer nofollow" href="/inbox-improve-customer-service/video-live-chat-to-be-closer-to-your-audience"> Learn how to make your first video live call in the live chat.</a></li></ul>

If you experience a black screen in a live video chat, check this article

What if my video live chat camera is displaying a black screen?