How to read your article performance

Easily access the data from the articles page on how your articles perform

Luca Micheli
Written by Luca MicheliLast update 2 years ago

You can understand how each article individually performs from the article page, this data is also available on the Help Center Reports page.

How do I access the performance data from the article page?

  • Go to your Help Center collection

  • You will see the number of views, and emojis near each article, each emoji means good, neutral, or bad feedback

  • To see how many views your article has, look at the number near the eye icon

  • To see how much bad feedback you have, look at the number near a sad emoji

  • To see how much neutral feedback you have, look at the number near a neutral emoji

  • To see how much good feedback you have, look at the number near a happy emoji

This is how easy it is to understand how your articles perform.

Discover more:

  • If you want to see all the feedback about your articles in depth, failed searches, and the most trending articles, the Reports feature will give you what you want.

  • If you want to be recognizable on the internet and have unique customization of your Help Center, this tutorial is for you.

  • If you started working on the chat messages and want to see how your team performs, read this article.

Did this answer your question?