<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/f452aaa40846bc31b2e0113e50ef6555/available_from_customerly_startup_plan.jpg">We highly recommend you to ask for the email address of your leads before starting a new conversation. This way you collect your leads' emails and will be able to reach out to them later.How do I enable the email requirement form?<ul><li>Go to the "General settings" under "Messenger" in the <a target="_blank" rel="noopener noreferrer nofollow" href="https://app.customerly.io/projects/default/settings/messenger/settings">Project setting</a>.</li><li>To ask for the email address of your new leads, switch a toggle to the right.<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/428f4412c1308f59d2d6d2d6f57f786e/customize_live_chat_behaviour_SaaS_Customerly_5.jpg"></li></ul>Discover more:<ul><li>Learn<a target="_blank" rel="noopener noreferrer nofollow" href="/project-settings-set-up-the-important-assets-of-your-project/how-to-customize-the-behaviour-of-your-live-chat"> how to customize the behavior of the live chat</a>.</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="/outbound-engage-and-automate/collect-your-leads-information-with-profiling-questions">Set up profiling questions to collect your leads information</a>.</li></ul>

If you want to learn how to require an email address in the live chat from your leads, this article is for you

How to ask for email address in the live chat