See the actions made in the conversation

Your inbox offers a solid set of tools to improve your customer service, you will want to see the certain actions that have been performed on a conversation by your team members and we give it to you.

What are the actions?
The conversation actions are the recorded steps shown in your inbox which have been made with a conversation by your team members.

The actions that will display

You will see the actions performed by your team or you in the message section. The actions that will be displayed are:

• A tag assigned to a conversation.

• Conversation closed or reopened.

• Conversation assigned to a different team or a teammate.

• The video call was made.

Let us know what you think about these features, and send us a message in the live chat.💬