How to tag conversations
If you want to learn how to tag conversations to improve your customer service, this article is for you
![](https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/f452aaa40846bc31b2e0113e50ef6555/available_from_customerly_startup_plan.jpg)
If you want to improve your conversations' workflow by organizing them with the tags, you can do it in your inbox.
What is a conversation tag?
A conversation tag is the conversation state. It identifies if the conversation is in progress, if someone is working on it, or it's a top priority one.
How to tag a conversation?
Go to your inbox
Select your conversation
Move all the way to the header of a conversation, and you will see the "No tag" element
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/4ef70680adf82208ff4d8a5da188f465/Assign_tags_to_conversations_in_Customerly_app.jpg)
Click on "No tag" and select the most suitable tag for you: 'In progress', 'Waiting', 'Priority'.
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/75a79fbad3e1536269f53fa9b121a277/Assign_tags_to_conversations_in_Customerly.jpg)
Once the tag was selected, you will see it was changed in the header
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/d7555022ac4c8f1e502f78b922c676e8/Assign_tags_to_conversations_in_Customerly2.jpg)
Discover more:
Check this article to learn how to filter your conversations by tags.
Do you have any questions? Send us a message in the live chat, and we will help you. 💬
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