How to set up your Help Center domain with Namecheap

Learn how you can verify the Help Center custom domain with Namecheap

Luca Micheli
Written by Luca MicheliLast update 2 years ago

If you are ready to verify your Help Center custom domain  with Namecheap, here is what you need to do:

  • First, you need to go to settings and set up your custom domain in there. Check this article on how to do it.

  • Then, once you set up your custom Help Center domain (for example ), click on "Save settings" button. You will see the yellow message under custom domain: "We are deploying your SSL certificate, hang on, it will take around 20 minutes".

  • After setting up settings in Customerly, go to the Namecheap account. Click on "Domain list" on the left sidebar.

  • Select your domain and click on "Manage".

  • You will be brought to details page, click on "Advanced DNS"

  • Click on "Add new record"

  • Select CNAME Record from the list.

  • In the Host field add your subdomain (help, for example) and the Target will be Click on a green check mark after all steps are done.

  • In about 20- 30 minutes, the record will be verified, and you will see in the Help Center settings.

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