See the contact events and lists in your inbox

In this article you will learn how to see which segments your contact is in and the events he triggered

Luca Micheli
Written by Luca MicheliLast update 2 years ago

The lists you see in the inbox section are the segments you created and added your contact to them. For example, it can be a 'Prospects' list and all the prospects are added there.

The events you see in the inbox are the actions of your customer throughout your pages, for example, if they opened a new conversation in the live chat with you, you will see this event in the list.

How do I find contact events and lists?

  • Go to your inbox

  • In the right sidebar, scroll all the way down and you will see the 'Events' and the 'Lists'

  • If you want to view a full list your contact is in, click on it and it will bring you to the contact page

The events and lists can greatly improve your customer service since you will understand your contact's behavior and differentiate them from the other contacts with the lists.

It is also a great tool to level up with marketing automation and target your audience with the important messages in the best way possible.

If you have any questions or suggestions, contact us in the live chat 💬

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