Reply button types to send a message to your customers
You will learn how to send a message to a customer to ensure you provide the greatest customer service
If you want to send a message to your customer, you can use three different reply states:
To send a message you need to manually click on the 'Send' button
To use Enter key to send a message
To close conversation automatically once the message was sent
How do I send a message to my customer and how to select my type of reply?
Go to your inbox
Type in your message in the text box
If you want to manually click a button every time when you want to send a message, click 'Send' which is set there by default
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/a4dc380eb7bca2c03ef389f92b1cfc4e/Reply%20states_customer_support_inbox_Customerly.jpg)
If you want to hit Enter key every time you need to send a message, click on the three dots icon near the 'Send' button
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/3b727b3b259caef703b5e319f5d5b2e2/Reply%20states_customer_support_inbox_Customerly_dots.jpg)
Click on a toggle and it will turn blue on 'Enter to reply'. Now you just need to click Enter key to send a message.
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/094245db73d316b3f90ebc7ca7f456dd/Reply%20states_customer_support_inbox_Customerly2.jpg)
If you want to close your conversations automatically as soon as you sent a message to your customer, click on a toggle and it will turn blue on 'Mark as done on reply'.
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/31c08b6714dc1b13edf03a96de60bd70/Reply%20states_customer_support_inbox_Customerly3.jpg)
Super easy and so convenient. Do you have any feedback or questions? Reach out to us and we will be happy to chat with you.
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