Add your Help Center article to a message in a few seconds
Learn how to improve your customer service with providing your articles in the message in a few clicks
If you already created Help Center and wondering what would be the best way to provide documentation to your customers in the fastest way possible, we created a perfect tool for you to add Help Center articles to your messages with a few clicks.
How do I add the Help Center article to my message?
Go to your inbox
In the message area, you will see the book icon
Click on the book icon
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/2daa817a01fe9595f57a053db8d714a8/Help_center_knowledge_base_articles_search_in_inbox.jpg)
Type in the name of the article or collection in the search field to search for it faster
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/a62229c003c24b6fbb3f47506df96324/Help_center_knowledge_base_articles_search_in_inbox2.jpg)
Or manually select an article
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/500367fd93fbd867865eeaaacb521dd1/Help_center_knowledge_base_articles_search_in_inbox3.jpg)
Click on the article and it will appear in the message field. Don't forget to add a personalized message together with the article link.
Hit the 'Send' button to send the message
![](https://s3-eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/cfef5bec078b7f7089140511f3dd0fb7/Help_center_knowledge_base_articles_search_in_inbox4.jpg)
And this is how you can send Help Center articles to your customers via live chat in a very short amount of time.
Do you have any questions? Send us a message and we will be happy to talk to you.
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