How to ask for email address in the live chat

We highly recommend you to ask for the email address of your leads before starting a new conversation. This way you collect your leads' emails and will be able to reach out to them later.

How do I enable the email requirement form?

• Go to the "General settings" under "Messenger" in the Project setting.

• To ask for the email address of your new leads, switch a toggle to the right.

  

Discover more:

• Learn how to customize the behavior of the live chat.

• Set up profiling questions to collect your leads information.