What user data Customerly tracks

At Customerly your customer data privacy is key. This is what we collect automatically every time a person interacts with you.

This is what we store as persistent data on our database if the information is available.

• user_id: A unique identifier if provided from your end.

• email: an email address provided either by you or your leads via chat, or mobile SDK.

• name: the contact name provided by you or by your contact.

• last_page_viewed: The URL of the last page viewed is automatically collected from the live chat

• last_page_viewed_at: A date timestamp is collected automatically when the contact visited a page.

• IP Address: we store the IP address for security purposes and define the user's approximate location to give you this info.

• Timezone: The current timezone is based on their browser or device setting.

• Latitude: The latitude is calculated from the IP address reverse lookup.

• Longitude: The longitude is calculated from the IP address reverse lookup.

• City: approximate city calculated from the IP address reverse lookup.

• Postal code: approximate postal code calculated from the IP address reverse lookup.

• Region: approximate region calculated from the IP address reverse lookup.

• Country: approximate country calculated from the IP address reverse lookup.

• Country Code: approximate country code calculated from the IP address reverse lookup.

• ISP: Name of the ISP used by the contact.

• Browser Name: The name of the browser used by the contact.

• Browser Version: The version of the browser used by the contact.

• Browser Language: The language of the browser used by the contact.

• OS: The operating system used by the contact returned by their browser.

• OS Version: The operating system version used by the contact returned by their browser.

• Web session: Number of the sessions the same user has been active on your assets.

• First time seen at: A date UNIX timestamp of the first time we have seen this contact.

• Bounce: The status of the email (Bounced soft or hard)

• Unsubscribe: The status of the subscription of the contact

• Spam: A flag if you mark the contact as spam.

• Last activity: A date UNIX timestamp of the last time you have interacted with this contact.

• UTMs: any UTM fetched automatically from web live chat if you enabled the tracking in the settings.

• Referrer: the referrer is a domain fetched by the live chat if present.

Only fetched if you are using an Android SDK:

• Android App Name: The name of your app is fetched via Android SDK.

• Android App Version: The version of your android app is fetched via Android SDK.

• Android Device: The device name (eg. OnePlus IN2023 (OnePlus8Pro))

• Android OS Version: The OS version of Android.

• Android session: the number of sessions of the user on the same Android device.

• Android last seen at: A date UNIX timestamp of the last time we have seen this contact.

Only fetched if you are using an iOS SDK:

• iOS App Name: The name of your app is fetched via iOS SDK.

• iOS App Version: The version of your android app is fetched via iOS SDK.

• iOS Device: The device name (eg. iPhone 13 Pro Max)

• iOS OS Version: The OS version of Android.

• iOS session: the number of sessions of the user on the same Android device.

• iOS last seen at: A date UNIX timestamp of the last time we have seen this contact.