How to force single conversation and avoiding multiple conversations opened?

If you want to avoid to have multiple conversations be opened from the live chat you can use a simple setting in your Customerly Live chat integration code like this:

"singleConversation": true

This will be the resulting script with the option single_conversation included:

<!-- Customerly Live Chat Snippet Code -->
<script>     
!function(){var e=window,i=document,t="customerly",n="queue",o="load",r="settings",u=e[t]=e[t]||[];if(u.t){return void u.i("[customerly] SDK already initialized. Snippet included twice.")}u.t=!0;u.loaded=!1;u.o=["event","attribute","update","show","hide","open","close"];u[n]=[];u.i=function(t){e.console&&!u.debug&&console.error&&console.error(t)};u.u=function(e){return function(){var t=Array.prototype.slice.call(arguments);return t.unshift(e),u[n].push(t),u}};u[o]=function(t){u[r]=t||{};if(u.loaded){return void u.i("[customerly] SDK already loaded. Use customerly.update to change settings.")}u.loaded=!0;var e=i.createElement("script");e.type="text/javascript",e.async=!0,e.src="https://messenger.customerly.io/launcher.js";var n=i.getElementsByTagName("script")[0];n.parentNode.insertBefore(e,n)};u.o.forEach(function(t){u[t]=u.u(t)})}();         
  
customerly.load({    
    app_id: "00c4ed07",
   "singleConversation": true
 });

</script> 
<!-- End of Customerly Live Chat Snippet Code -->

Check out other custom settings for the live chat in this article.